Privacy Policy
This policy explains how Fieldwork Digital collects, uses, and protects your personal information. We take your privacy seriously and handle your data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
1. Who we are
Fieldwork Digital is an Australian digital services business providing website creation, Google Business Profile setup, SEO, and AEO services to tradies and cleaning businesses. We operate at fieldworkdigital.com.au and can be contacted at Hello@fieldworkdigital.com or 0424 749 778.
2. What information we collect
We collect personal information only when you voluntarily provide it to us. This includes:
- Your name and business name
- Your email address and phone number
- Your suburb or service area
- The type of trade or service your business provides
- Any additional information you provide in enquiry forms or communications
We also collect non-personal usage data through Google Analytics, including pages visited, time on site, and device type. This data is aggregated and cannot identify you personally.
3. How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver the services you have engaged us for
- Communicate with you about your project or account
- Improve our website and services based on usage patterns
- Comply with our legal obligations
We do not use your information for unsolicited marketing without your consent.
4. How we store and protect your information
Your enquiry data is received via Tally (tally.so) and forwarded to our secure business email. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We do not store payment information — all transactions are handled by third-party payment processors.
5. Sharing your information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist in delivering our services (e.g. Tally for form processing, Cloudflare for website hosting, Google Analytics for site analytics)
- Legal authorities if required by law
All third-party providers we use are bound by their own privacy policies and applicable law.
6. Google Ads and Analytics
Our website uses Google Analytics to understand how visitors interact with our site. We also run Google Ads campaigns. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalised advertising by visiting Google's Ads Settings.
7. Cookies
Our website uses cookies for analytics purposes only. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.
8. Your rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal obligations)
- Complain about a breach of your privacy
To exercise any of these rights, contact us at Hello@fieldworkdigital.com.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at fieldworkdigital.com.au/privacy. Continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact us
For any privacy-related questions or concerns:
- Email: Hello@fieldworkdigital.com
- Phone: 0424 749 778
- Website: fieldworkdigital.com.au